Shortly after we resolved the an issue where the SharePoint Newsfeed iOS App was crashing, we found an issue where some people’s NewsFeed apps were getting the error “We couldn’t get new data right now, try again later.”
There are actually 2 solutions to this error, the 2nd is below & more than a little bit of hair pulling was involved!
The 1st solution is to make sure that in the username field, you prefix the username with the domain, like;
If that still doesn’t work, then please proceed!!
Shown below on the is the app with an issue…
Shown below is the app working:
The setting that is causing the issue is actually present in both of the the above images, if you missed it i’ll give you a hint;
As you can see above, the issue was caused by those iOS devices that had the issue having their Clock set to 12-Hour time & not 24-Hour time. This also showed on the logs on SharePoint as the problematic devices were requesting data from 01/01/1970.
10 thoughts on “SharePoint Newsfeed iOS App “We couldn’t get new data right now, try again later.””
So what is the fix?
Err… From last paragraph “As you can see above, the issue was caused by those iOS devices that had the issue having their Clock set to 12-Hour time & not 24-Hour time. “
Hmmm. So the clock on the iOS device needs to be in 24 hour time format? Strange since it was working fine in 12 hour format up until a few days ago. I put my iOS device in 24 hour format and it still didn’t resolve.
Sound like same error but different issue sadly.
We can recreate the issue & resolution on multiple iOS Devices.
Yeah, I’m trying to rack my brain if there was an update to either my iOS device or our SharePoint server lately that this can be tied to…
Definitely seeing this on 1.2 of the app.
All I can verify of our SharePoint install is that this one is 2013 on premise.
Authentication is basic, not Kerberos or forms. Maybe that could be an issue
Also, strange thing to note – if you uninstall the app and reinstall it (even while still in 12 hour format) it works, but then after closing the app and leaving it closed for a while and re-opening it – it gives the error.
Have you tried entering your username like: domain\username?
It appears that adding the domain\ solved the problem. Funny how it never fussed before this last week however. Must have been an update to either the Office Server family or the iOS app. Either way, thanks for finding this solution!
Awesome. That hit me earlier. I’ll update this post.
Thanks for getting back to me.
Have a good one!