Even though we’re using a HTTP/S distribution point, that should allow for resumable downloads we sometimes see the above error.
Below are some more details around this, and a break-fix.
Contents
The error
An error occurred executing the policy “Install 010 dockutil 1.1.4″ on the computer “xxx”. Event log from the policy: /usr/sbin/jamf is version 8.73 Executing Policy Install 010 dockutil 1.1.4… Downloading https://jss.fqdn:443/CasperShare/Packages//010 dockutil 1.1.4.dmg… Error: Package not successfully downloaded: 33 Running Recon…
The fix
We do that running the below via ARD or by SSHing into the Mac having the issue. You could turn it into a script & run it from Casper over AFP/SMB too.
For whatever reason, the resumable download doesn’t complete.. requiring the /Library/Application\ Support/JAMF/Downloads/ folder to be emptied.
sudo rm -rf /Library/Application\ Support/JAMF/Downloads/*
Once run, retry the policies that had previously errored.